Refund Policy
Return/Exchange Policy
We don’t have any return policy, we provide only a repair warranty. No returns/Exchanges are allowed after the product is delivered. Since the item is for outdoor usage and in similar terms to the vehicle in nature, it's not feasible for us to return/exchange the item due to the heavy shipping costs involved.
Return shipping shall only be provided for Products dead on arrival (“DOA”) within 24 hours of purchase only. All other returns/repairs shall require payment of shipping costs at discounted rate to be determined as follows:
Return/Exchange Policy
We don’t have any return policy, we provide only a repair warranty. No returns/Exchanges are allowed after the product is delivered. Since the item is for outdoor usage and in similar terms to the vehicle in nature, it's not feasible for us to return/exchange the item due to the heavy shipping costs involved.
Return shipping shall only be provided for Products dead on arrival (“DOA”) within 24 hours of purchase only. All other returns/repairs shall require payment of shipping costs at discounted rate to be determined as follows:
Tomoloo E-Scooter/Drifter shall be Rs 2000/-
Tomoloo Hoverboard shall be Rs 1000. (Note: Shipping prices are subject to change without further notice.
You need to pack the product yourself and keep the necessary printouts ready for warranty pickups. It is also required to keep the original package box throughout the warranty period to pack it properly and avoid transit damages.
Refund Policy
In case a customer has mistakenly paid twice for the same product then the money will be refunded via the same source within seven working days. If you are not completely satisfied or do not find it useful with a product purchased from Tomoloo.in, you may return it within 2 days of the delivery date for a refund. All returns are subject to a restocking fee of up to 30%. We will Deduct 30% as a restocking fee and refund the balance amount to the customer provided returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals, and accessories, and must be accompanied by the original invoice. After the 2 Days period from the delivery date. A refund policy will not be applicable.
E-Scooter/Drifter shall be Rs 2000/-
Hoverboard shall be Rs 1000. (Note: Shipping prices are subject to change without further notice.
You need to pack the product yourself and keep the necessary printouts ready for warranty pickups. It is also required to keep the original package box throughout the warranty period to pack it properly and avoid transit damages.
Refund Policy
In case a customer has mistakenly paid twice for the same product then the money will be refunded via the same source within seven working days. If you are not completely satisfied or do not find it useful with a product purchased from Tomoloo.in, you may return it within 2 days of the delivery date for a refund. All returns are subject to a restocking fee of up to 30%. We will Deduct 30% as a restocking fee and refund the balance amount to the customer provided returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals, and accessories, and must be accompanied by the original invoice. After the 2 Days period from the delivery date. A refund policy will not be applicable.